Cancellation And Refund Policy

The cancellation policy for the Hygge Cottage is designed to ensure fairness for both the guest and the property owner. It’s important to note that the cancellation policy may vary depending on the specific property, and guests are advised to review the policy for their specific property before making a reservation.

The cancellation policy for the Hygge Cottage is as follows:

• Cancellation made 30 days or more prior to the check-in date: If a guest cancels their reservation more than 30 days before their scheduled check-in date, they will receive a full refund of their booking amount minus any non-refundable fees, such as booking fees or taxes.
• Cancellation made between 15 and 29 days prior to the check-in date: If a guest cancels their reservation between 15 and 29 days before their scheduled check-in date, they will receive a 50% refund of their booking amount minus any non-refundable fees, such as booking fees or taxes.
• Cancellation made less than 15 days prior to the check-in date: If a guest cancels their reservation less than 15 days before their scheduled check-in date, they will not receive a refund.

Please note that the check-in date is considered to be the start of the booking period, and any early check-out or no-show will be considered a cancellation.

The rationale behind this policy is that property owners have a limited window of time to fill cancellations, and cancellations made too close to the check-in date may not be able to be re-booked, leading to a financial loss for the property owner. Additionally, the cancellation policy is designed to incentivize guests to cancel their reservations as early as possible, which allows the property owner to have enough time to rebook the property and minimize any financial loss.

In case of cancellation due to unforeseeable events such as natural disasters, health emergencies, or travel restrictions imposed by the government, the cottage brand may offer flexibility in the cancellation policy and provide a full refund or reschedule the booking for a later date. The decision will be made on a case-by-case basis and will depend on the circumstances of the cancellation.

Refund Policy:

The refund policy for the Hygge Cottage is straightforward and transparent. The goal is to make the refund process as seamless as possible for the guest while also protecting the financial interests of the property owner.

• Refund for cancellations: If a guest cancels their reservation and is entitled to a refund as per the cancellation policy mentioned above, the refund will be processed within 7-10 business days after the cancellation request is received. The refund will be issued to the same payment method used for the booking.
• Refund for early check-out: If a guest decides to check out early, they will not be entitled to a refund for the unused portion of the booking period.
• Refund for no-shows: If a guest fails to arrive on the check-in date without prior notice or communication, they will not be entitled to a refund.

Exceptions to the refund policy may be made in case of extenuating circumstances such as illness, death in the family, or other emergencies. The decision to provide a refund will be made on a case-by-case basis and will depend on the specific circumstances of the situation.

It’s important to note that if a guest disputes a charge with their credit card company or bank without contacting the Hygge Cottage customer service team first, it may result in additional fees and charges to the guest. Therefore,

Need help?

Contact us at hello@hyggecottages.com for questions related to the Cancellation and Refund Policy